Description

Materials
Heavyweight fleece made from 80 percent cotton and 20 percent polyester with a fabric weight of about 8 ounces per square yard, ideal for cooler conditions.

Features
Soft fleece interior for warmth
Adjustable drawstring hood
Ribbed cuffs and hem for better fit retention
Front kangaroo pocket for function and warmth
Tear-away label made from recycled materials
Dyed with low impact OEKO TEX certified processes

Sizes
Available in small, medium, and large

Color
White
Black

Care Instructions
Wash warm (up to 40°C or 105°F)
Use only non-chlorine bleach when needed
Tumble dry low
Iron with medium heat
Do not dry clean

Notes
Color perception may vary by display
Dimensions may differ slightly across batches
Sample photos may not exactly match final placement

Shipping Policy

Carriers Used
We partner with trusted shipping carriers including USPS, DHL, EMS, and local postal services to ensure your order is delivered safely and efficiently.

Order Processing
Orders are processed once payment is successfully received. Processing takes place on business days, Monday through Friday (Eastern Standard Time), excluding U.S. federal holidays:

  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Estimated Delivery Time
Delivery time may vary depending on your location. Once shipped, delays caused by the carrier are beyond our control. Estimated delivery for U.S. orders is:

  • Total Delivery Time: 5–11 business days
  • Standard Shipping:
    • Handling Time: 1–2 business days
    • Transit Time: 4–9 business days
    • Shipping Cost: $4.99
    • Service Area: Continental United States only

Shipping Cut-Off Time
Orders placed after 5:00 PM EST will be processed the next business day.
Delivery Time = Handling Time + Transit Time

Tracking Your Order
Once your order ships, a tracking link will be emailed to you. If you don’t see it, please check your spam or junk folder.
Please allow 3–7 business days for tracking updates to appear. If tracking information is unavailable, the carrier has likely not yet scanned your package.

You can track your order at any time using our Order Tracking page.

Custom & Personalized Orders
Custom orders may require additional processing time based on design complexity. Our team will notify you if extra time is needed.

Shipping Restrictions
We currently ship within the continental U.S. only.
We do not ship to:

  • Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
  • APO/FPO addresses
  • International destinations

Incorrect Address Policy
Please double-check your shipping address at checkout. Incorrect or incomplete addresses may cause delays. We are not responsible for:

  • Orders sent to the wrong address due to incorrect entry
  • Lost or returned shipments due to address issues
  • Additional shipping fees incurred for resending orders

If a parcel is returned to us due to an incorrect address, it will be sent back to our logistics partner and may be disposed of. A reshipping fee will apply.

Need Help?
We’re committed to ensuring a smooth delivery experience. If your order is delayed or you need assistance, please Contact Us. Your satisfaction is our priority.

Return Policy

Returns & Refund Policy

We understand that sometimes a return may be necessary, and we’re committed to making the process as smooth and transparent as possible.

Return Eligibility
We only accept returns for defective products. Unfortunately, we cannot accept returns due to customer errors such as:

  • Spelling or grammatical mistakes
  • Issues with original images submitted
  • Incorrect product selections during checkout

Please review your order carefully before placing it to avoid any issues.

How to Initiate a Return
To begin the return process, please contact our support team via the Contact Us page within 30 days of receiving your item.

To help us resolve your issue efficiently, include the following in your message:

  • Full name on the order
  • Order number
  • Detailed description of the issue
  • Clear photos showing the defect
  • Your preference for a replacement or refund

Important Notes

  • All return requests must be submitted within 30 days of delivery.
  • We do not cover return shipping costs unless the product is confirmed to be defective.
  • Refunds will be issued to the original payment method once the return is approved.
  • Replacements will be shipped at no additional cost once eligibility is confirmed.

For full details or specific questions regarding your return, feel free to reach out—we’re here to help.

Return Policy

You have 30 calendar days from the date you receive your order to request a return.

Return Eligibility
To qualify for a return, the item must meet the following conditions:

  • New or lightly used
  • Unwashed and in its original condition
  • All original packaging and tags must be intact

How to Start a Return
To initiate a return, please contact our Customer Service team at [email protected]. Include the following details in your message:

  • Your order number
  • A brief reason for the return

Once your request is reviewed, our team will guide you through the next steps.

 

Return Method & Fees

We offer free returns for items that are damaged or defective, as part of our commitment to excellent customer service.

How to Return an Item

  • Returns must be sent by mail using the prepaid return label included in your original package.
  • Simply affix the label to your return package and drop it off at the appropriate carrier location.

Fees & Charges

  • Return shipping is free for eligible returns.
  • No restocking fees apply.

If you need assistance with your return or did not receive a return label, please contact our Customer Service team at [email protected].

Returns Procedure:

Once you have contacted [email protected] and received an approved return address, please follow these steps:

  1. Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
  2. Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
  3. Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Here’s a clear, professional, and customer-friendly version of your Refund Policy:


Refund Policy

We aim to make your shopping experience as smooth as possible. If something goes wrong with your order, we’re here to help.

Refund Timeline
  • Refunds are typically processed within 2 business days after we receive and inspect your return.
  • Once confirmed, we’ll issue a full refund, including original shipping charges.
  • If your refund has not appeared within 10–15 business days, please contact your bank or credit card company for further assistance.

30-Day Refund & Free Replacement Policy

You are eligible for a full refund or free replacement within 30 days of delivery for the following reasons:

  • The item arrived defective, damaged, or broken
  • The item does not function properly
  • The item received is different from the product description or customization request
  • You received an incorrect size or a mismatched product
  • Items are missing from your order

Note: In these cases, you will not need to return the item.


Refunds Not Covered

Unfortunately, we cannot offer refunds or replacements for the following situations:

  • Requests made after 30 days of delivery
  • Orders with customer errors, including wrong size, product, address, or custom info
  • Damage caused by misuse, improper handling, or lack of care
  • Items that have been worn, washed, soiled, or otherwise used
  • Requests based on personal preference, such as change of mind
  • Sale or promotional items are final and not eligible for refund

If you have any questions or concerns about your refund eligibility, please don’t hesitate to reach out to our Customer Service team at [email protected]. We’re here to help.

Exchanges :

  • We accept exchanges for items that are defective or if you prefer a different size, color, or variant.
  • Please contact our Customer Service to arrange an exchange.

Contact Us :

For any questions regarding our Returns and Refund Policy, please reach out Contact Us or :

Additional information

color

Black, White

size

S, M, L

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