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Return to shopRefund and Returns Policy
Returns & Refund Policy
We understand that sometimes a return may be necessary, and we’re committed to making the process as smooth and transparent as possible.
Return Eligibility
We only accept returns for defective products. Unfortunately, we cannot accept returns due to customer errors such as:
Spelling or grammatical mistakes
Issues with original images submitted
Incorrect product selections during checkout
Please review your order carefully before placing it to avoid any issues.
How to Initiate a Return
To begin the return process, please contact our support team via the Contact Us page within 30 days of receiving your item.
To help us resolve your issue efficiently, include the following in your message:
Full name on the order
Order number
Detailed description of the issue
Clear photos showing the defect
Your preference for a replacement or refund
Important Notes
All return requests must be submitted within 30 days of delivery.
We do not cover return shipping costs unless the product is confirmed to be defective.
Refunds will be issued to the original payment method once the return is approved.
Replacements will be shipped at no additional cost once eligibility is confirmed.
For full details or specific questions regarding your return, feel free to reach out—we’re here to help.
Return Policy
You have 30 calendar days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
New or lightly used
Unwashed and in its original condition
All original packaging and tags must be intact
How to Start a Return
To initiate a return, please contact our Customer Service team at [email protected]. Include the following details in your message:
Your order number
A brief reason for the return
Once your request is reviewed, our team will guide you through the next steps.
Return Method & Fees
We offer free returns for items that are damaged or defective, as part of our commitment to excellent customer service.
How to Return an Item
Returns must be sent by mail using the prepaid return label included in your original package.
Simply affix the label to your return package and drop it off at the appropriate carrier location.
Fees & Charges
Return shipping is free for eligible returns.
No restocking fees apply.
If you need assistance with your return or did not receive a return label, please contact our Customer Service team at [email protected].
Returns Procedure:
Once you have contacted [email protected] and received an approved return address, please follow these steps:
- Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
- Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
- Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
Here’s a clear, professional, and customer-friendly version of your Refund Policy:
Refund Policy
We aim to make your shopping experience as smooth as possible. If something goes wrong with your order, we’re here to help.
Refund Timeline
Refunds are typically processed within 2 business days after we receive and inspect your return.
Once confirmed, we’ll issue a full refund, including original shipping charges.
If your refund has not appeared within 10–15 business days, please contact your bank or credit card company for further assistance.
30-Day Refund & Free Replacement Policy
You are eligible for a full refund or free replacement within 30 days of delivery for the following reasons:
The item arrived defective, damaged, or broken
The item does not function properly
The item received is different from the product description or customization request
You received an incorrect size or a mismatched product
Items are missing from your order
Note: In these cases, you will not need to return the item.
Refunds Not Covered
Unfortunately, we cannot offer refunds or replacements for the following situations:
Requests made after 30 days of delivery
Orders with customer errors, including wrong size, product, address, or custom info
Damage caused by misuse, improper handling, or lack of care
Items that have been worn, washed, soiled, or otherwise used
Requests based on personal preference, such as change of mind
Sale or promotional items are final and not eligible for refund
If you have any questions or concerns about your refund eligibility, please don’t hesitate to reach out to our Customer Service team at [email protected]. We’re here to help.
Exchanges :
- We accept exchanges for items that are defective or if you prefer a different size, color, or variant.
- Please contact our Customer Service to arrange an exchange.
Contact Us :
For any questions regarding our Returns and Refund Policy, please reach out Contact Us or :
- Email : [email protected]
- Phone: +1 270 854-9267